Family health consultations by telephone
Family Care Network web-based consultations
The Health Insurance Society provides family health consultation services by telephone to respond to any health-related concerns or worries members may have.
In addition, through the “Family Care Network” website, we provide e-mail health consultation service and various useful information on health and childcare.
We encourage members to use these services.
Consultation center
| Exclusive telephone number for members of the Society |
0800-777-0268 (toll-free)
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|---|---|
| Exclusive telephone number for consultations from overseas |
See below for a list of international toll-free numbers for each region. From regions with no international toll-free numbers, call +81-3-5524-8500 collect to use the service. |
| Internet access to consultation services |
Access the Family Care Network and log in.
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- ** If you are not using a touchtone telephone, dial the number and press the star (*) key when you hear the voice guidance.
- ** If you are using a telephone with no push buttons, wait until the end of the voice guidance to hear the telephone number required to dial an operator directly.
Who can use this service?
Insured persons and their families
When are consultation services available?
24 hours/day, 365 days/year
What are the qualifications of the people providing these services?
Services are provided by highly experienced and qualified consultants (health nurse, nurse, senior nutritionist). You also can consult with an advisory doctor (appointment required).
What about privacy?
When you make an appointment to consult with an advisory doctor or when you use the Best Doctors® Service (which provides information on outstanding specialist doctors), you will be asked to provide your name and contact information. User privacy is rigorously protected.
What can I ask or talk about?
＜Examples of topics＞
- How to maintain and improve health
- Details of vaccinations, checkups, health screenings, and complete check-ups, and evaluations of results
- Method of home nursing care
- Information on medical care institutions, long-term care facilities, and welfare facilities
- Maternal health (pregnancy, childbirth, raising children)
- How to take medicines, side effects, and drug interactions
- Emotional concerns, family problems
- Questions about treatment methods
- Emergency nighttime pediatric consultations
I want to find a specialist doctor for a critical condition.
You can get information on outstanding doctors chosen through peer review by doctors themselves (Best Doctors® Service). See here for more information.
Is there anything else I should know about the service?
- Since this service is intended to address the serious concerns of its users, please avoid aimless calls or frequent unnecessary calls.
- Be sure to read the following disclaimer before using this service.
Disclaimer
These services (family health consultations and the Best Doctors® Service) have the goal of providing patients with appropriate medical care- and health-related information. The Health Insurance Society; Houken Corp., which operates the call center; Best Doctors, Inc., which provides information on doctors; the specialist doctors introduced by Best Doctors, Inc.; and related staff (referred to collectively as "service providers") make every effort to achieve this goal. However, the service providers are not responsible for failure to achieve this goal. In addition, this service provides no medical consultations, treatment, or drugs as stipulated under the Medical Practitioners Law and related laws and regulations. Please use this service based on an understanding of these facts.
** Best Doctors is a registered trademark of Best Doctors, Inc.